US toll-free numbers: SMS delivery delay

Incident Report for TextMagic

Resolved

This incident has been resolved.

Posted Jan 14, 2022 - 21:53 UTC

Update

Inbound SMS are processed without delay. Outbound messages continue to face delayed delivery.
Our supplier is working towards the resolution.

Posted Jan 14, 2022 - 18:35 UTC

Update

We are continuing to monitor for any further issues.

Posted Jan 14, 2022 - 18:31 UTC

Monitoring

A fix has been implemented and we are monitoring the results

Posted Jan 14, 2022 - 18:30 UTC

Update

Both SMS and MMS messages may be delayed in delivery or experience delivery failures.

Posted Jan 14, 2022 - 16:46 UTC

Identified

Our supplier has identified the case of SMS delivery delay and is working towards a resolution

Posted Jan 14, 2022 - 15:56 UTC

This incident affected: Sending text messages (Outbound SMS) and Receiving text messages (Inbound SMS).