Intermittent outbound and inbound text messages delivery delays

Incident Report for TextMagic

Resolved

This incident has been resolved.

Posted 5 years ago. Nov 04, 2020 - 10:59 UTC

Monitoring

Our partner's engineering team has mitigated the issue and services have been restored. We are continuing to monitor the situation.

Posted 5 years ago. Nov 04, 2020 - 07:17 UTC

Update

We are continuing to investigate this issue.

Posted 5 years ago. Nov 04, 2020 - 06:17 UTC

Investigating

One of our partners reported an internal outage, causing delays in delivering text messages globally. We are actively using backup routes where possible and working with our partner to resolve the situation.

We will update this incident as soon as we have more information.

Posted 5 years ago. Nov 04, 2020 - 06:17 UTC

This incident affected: Sending text messages (Outbound SMS), Receiving text messages (Inbound SMS), Web App, SMS Chat, Email to SMS, SMS API Gateway, and Mobile App.